View presentationWatch on-demandDescription: If It’s Not Worth Measuring, It is Not Worth Doing. In the emerging and fast evolving space of Customer Success, metrics are not yet well defined. Join this session which will present a case study for how the team at Mashery defined a framework for effectively measuring the key drivers of their business and their customer success.
Key Take Aways:
- Balance Leading and lagging indicators: without it, you can run a good business
- Combine financial and non financial metrics: after all, Customer Success is not only about the short term revenue
- Invest in measuring the customer success from your solutions, and not only yours from the customer
